Kate answers questions on your website 24/7, guiding visitors from "just looking" to "booked appointment." The visitor researching at 10 PM gets the same helpful conversation they'd get during business hours. Turn more inquiries into appointments. Capture visitors who would otherwise leave without taking action.
It's 9:47 PM on a Wednesday. A man named James has been dealing with a dull toothache for three days. He's finally sitting down after putting the kids to bed, and he pulls up his phone to find a dentist.
He searches. He clicks your website. Good reviews. Convenient location. He reads about your services.
He has a question: Do you accept his insurance?
He could call tomorrow. But it's late. He's tired. He'll forget by morning.
He sees a contact form. "Fill out this form and we'll get back to you within 24 hours."
Twenty-four hours. His tooth hurts now. He wants to know now. He wants to book now, while he's motivated, before he goes to sleep and wakes up to a day of meetings.
He clicks back to Google. The next practice has a chat bubble in the corner. He types his question. Gets an answer in seconds. Books an appointment for Thursday morning.
You never knew James existed.
Every day, visitors like James land on your website. They're interested. They have intent. And they leave without booking because there's no easy way to get immediate help.
Contact forms delay the conversation. Phone numbers require calling during business hours. Static FAQs don't answer the specific question someone has right now.
Kate changes that. She appears as a chat widget on your website. Available 24/7. Ready to answer questions in real-time. Able to book appointments directly from the conversation.
The visitor at 10 PM gets the same helpful interaction they'd get at 10 AM. Curiosity turns into commitment. Right there. Right now.
A visitor lands on your website. They see a chat bubble in the corner: "Hi! I'm Kate. How can I help you today?"
They have a question. They type it. Kate responds—not with a menu of options, but with an actual answer.
Do you accept Delta Dental PPO?
Yes, we accept Delta Dental PPO! We're in-network providers, so you'll get the maximum benefit from your plan. Would you like to schedule a cleaning or consultation?
I'd like to book a cleaning
Great! I have availability Thursday at 2 PM, Friday at 10 AM, or next Tuesday at 3 PM. Which works best for you?
Result:
Visitor books an appointment. Three minutes from question to confirmation.
Do you accept Delta Dental PPO?
I can help with:
1. Office hours
2. Location
3. Services
4. Contact us
Please select an option.
Insurance
I don't understand. Please select from the menu above.
Result:
Visitor gives up and leaves.
Kate understands context. She handles nuance. She doesn't force visitors through rigid menus—she has actual conversations that lead to actual bookings.
The contact form on your website seems helpful. Someone fills it out. You get a notification. Progress.
Except it's not progress—it's a to-do. You call them back. They don't answer. You leave a message. They call back when you're with a patient. Phone tag begins.
Meanwhile, they submitted forms to two other practices. One of them got back faster. They're already booked.
Kate doesn't create follow-up tasks. She handles things in real-time. The visitor with a question gets an answer now. The visitor ready to book gets an appointment now.
Human-staffed live chat sounds great. Real conversations. Real understanding.
But someone has to monitor it.
During business hours, your team is already stretched. Adding chat monitoring means pulling someone away from in-office patients. After hours? You're not staffing a chat window at 10 PM.
So live chat becomes business-hours chat. Or it goes unstaffed, and visitors who click expecting help find nobody there.
Kate gives you the quality of human-like conversation without the staffing requirements. She's there at 10 PM. She's there at 6 AM Sunday. She's there during your lunch break, during your busiest patient hours, during the moments when no human could possibly monitor a chat window.
Most chatbots follow rigid scripts and menu trees. Kate has actual conversations.
When a visitor types "I'm really nervous about dentists," a typical chatbot might reply: "I don't understand. Try asking about: Hours, Directions, Services."
Kate responds like a person would. She acknowledges the concern. She helps the visitor feel comfortable. She guides them toward booking without making them navigate menus.
And unlike chatbots, Kate can actually book. She sees your calendar. She offers real times. She confirms real appointments. The conversation leads somewhere.
The same Kate who staffs your website chat also answers your phones. 24/7.
Learn more →Some visitors prefer to book themselves without chatting. Give them both options.
Learn more →Chat widget, phone answering, scheduling, and marketing. One system. Full schedule.
Learn more →Your website has traffic. People are finding you. The question is whether they leave with a mental note or with an appointment on their calendar.
Kate guides visitors from curiosity to commitment. She answers questions while they're engaged. She books appointments while they're ready. She captures the 10 PM visitor, the Sunday afternoon researcher, the nervous first-timer who just needs a few questions answered before taking the leap.
See how the website chat widget works alongside phone answering and the rest of the Growth Engine. One Kate. Every channel. Visitors converted instead of lost.
Stop losing website visitors. Start converting them.
See Kate in Action