Live Chat - Complete Guide
Live Chat in Yobi provides web chat functionality that allows you to engage with website visitors in real-time.
Live Chat in Yobi provides web chat functionality that allows you to engage with website visitors in real-time. As part of Yobi's omnichannel support, chat is one of the core channels where AI teammates respond promptly to customer inquiries.
Key Features
Web Chat Functionality
Web chat is included as a basic team feature, perfect for getting your business up and running.
AI-Powered Chat Management
AI teammates respond promptly to chats, ensuring that website visitors receive immediate assistance.
Always-On Assistance
The chat feature provides always-on assistance, meaning customers can engage with your business through chat at any time.
Integration with Other Channels
Omnichannel Experience
Live Chat is part of Yobi's unified communication platform, which includes:
- Phone (calls and texts)
- Social media (Facebook, Instagram, Twitter)
- Website chat
Benefits
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Real-time Engagement
Connect with website visitors instantly
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AI Assistance
AI teammates help manage chat conversations
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Unified Platform
Manage web chat alongside all other communication channels
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Always Available
Provide 24/7 chat support through AI teammates
Live Chat integrates seamlessly with Yobi's other communication features, ensuring that your website visitors receive the same quality of service as customers contacting you through any other channel.