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Messaging Channels - Complete Guide

Messaging Channels in Yobi consolidates all your messaging platforms into a unified inbox, ensuring seamless communication across multiple channels.

Messaging Channels in Yobi consolidates all your messaging platforms into a unified inbox, ensuring seamless communication across multiple channels. With omnichannel support across phone, website, email, and social media channels like Facebook, Instagram, and Twitter, Yobi ensures you never miss a customer message, regardless of the platform they use to reach you.

1

Supported Messaging Platforms

SMS/Text Messaging

Text messaging is integrated directly with your Yobi phone number, allowing you to send and receive text messages without leaving the platform. This feature provides:

  • Unified SMS inbox alongside other messaging channels
  • Text message history and conversation threading
  • AI-powered features for message management

Important: 10DLC Registration Required for SMS

To send SMS messages from your Yobi number, you must complete 10DLC (10-Digit Long Code) registration. This is a mandatory requirement enforced by U.S. carriers to reduce spam and ensure message deliverability.

Why 10DLC Registration is Required:
  • Carrier Compliance: All major U.S. carriers (Verizon, AT&T, T-Mobile) require 10DLC registration
  • Message Deliverability: Unregistered numbers may have messages blocked or filtered
  • Higher Throughput: Registered campaigns can send messages faster and at higher volumes
  • Spam Prevention: Helps protect legitimate businesses from being associated with spam
  • Cost Optimization: Registered campaigns often have better pricing and reduced filtering fees

Getting Started: Complete your business verification to enable SMS messaging and ensure compliance with 10DLC requirements.

Complete Business Verification

Social Media Messaging

Facebook Messenger

Connect your Facebook Page to Yobi to manage all Facebook Messenger conversations in one place. This integration allows you to:

  • Respond to messages from your Facebook Page
  • Access full conversation history
  • Manage multiple Facebook Pages if needed

Instagram Direct Messages

Instagram DMs integration brings your Instagram business conversations into Yobi's unified inbox, enabling:

  • Direct message management from Instagram business profiles
  • Seamless response to customer inquiries
  • Conversation tracking and history

Twitter Direct Messages

Twitter DMs integration allows you to:

  • Manage direct messages from your Twitter business account
  • Respond to customer inquiries sent via Twitter
  • Track all Twitter conversations in one place

WhatsApp Business

WhatsApp integration enables you to connect your WhatsApp Business account with Yobi, bringing WhatsApp conversations into your unified messaging platform.

2

Key Features

Unified Inbox

All messaging channels converge into a single, organized inbox where you can:

  • View messages from all platforms in one location
  • Switch between different channel conversations seamlessly
  • Maintain context across all customer interactions

AI-Powered Assistance

Yobi's AI teammates can help manage messaging across all channels by:

  • Responding promptly to messages on all platforms
  • Learning from your communication patterns
  • Providing consistent responses across channels

Always-On Availability

With Yobi's messaging channels, your business maintains:

  • 24/7 message reception across all platforms
  • Automated responses when team members are unavailable
  • Continuous customer engagement without interruption

Messaging Channels transforms how your business handles customer communications by bringing all conversations into one intelligent, AI-enhanced platform, ensuring no message goes unanswered and every customer receives timely, professional responses.