Voice Channels - Complete Guide
Voice Channels in Yobi enables your business to handle all phone communications - both calls and text messages - through an integrated platform.
Voice Channels in Yobi enables your business to handle all phone communications - both calls and text messages - through an integrated platform. You can send and receive text messages and even make and receive calls without leaving the YOBI interface. The platform includes AI-enhanced features providing call transcriptions, summaries, and sentiment analysis to give you a deep understanding of your customer interactions.
Getting Started with Phone Numbers
Obtaining a Yobi Phone Number
To start using Voice Channels, you need a Yobi phone number. You'll need to go through a verification process to obtain your number. Once complete, you have a Yobi account and a Yobi number to manage your business conversations, calls, messages, and every customer's interaction with you.
Tips for Getting Started
- Have your business information ready for verification
- Choose a local area code that matches your business location
- Consider getting a toll-free number for national businesses
Porting Your Existing Numbers
Number porting is the process of taking an existing phone number and transferring it to another provider, in this case, taking an existing phone number and making it your main number for Yobi.
What Numbers Can Be Ported?
You can port local numbers, numbers from all around the United States, and toll free numbers!
Porting Timeline
Porting a local number usually takes 2 to 3 weeks. You can continue using your number during this period.
Porting a toll-free number is more complex and involves coordination between the old and new carriers.
Core Voice Features
Making and Receiving Calls
Make and receive calls directly through the Yobi interface, whether on desktop or mobile.
Call Recording
Call Recordings allow you to maintain records of all customer interactions for quality assurance and training purposes.
Call Merging & Collaboration
Yobi's call merging feature simplifies collaboration by allowing users to easily bring in team members during calls.
AI-Powered Features
Call Transcription and Summarization
AI-enhanced features provide transcriptions and summaries of calls, making it easy to review conversations and extract key information.
Sentiment Analysis
Sentiment analysis for insightful understanding of customer interactions helps you gauge customer satisfaction.
Configuration Options
Business Hours
Set up your business hours to ensure calls are routed appropriately during operating times and after hours.
Voicemail Setup
Configure custom voicemail messages for different scenarios - after hours, holidays, or when all agents are busy.
Do Not Disturb
Enable Do Not Disturb mode when you need uninterrupted time.
Call Forwarding
Activate call forwarding to ensure calls reach the right person.
Voice Channels integrates seamlessly with Yobi's other communication channels, ensuring omnichannel support across phone, website, email, and social media channels.