Setting Up Call Forwarding
Via Web Portal
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1
Navigate to my.grasshopper.com
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Login with your Grasshopper credentials
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Expand the Extension to view its settings
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Add your Yobi phone number
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Click the toggle to switch it ON
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6
Save changes
Via Mobile App
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1
Open Grasshopper app
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2
Go to Settings → Extensions
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3
Tap the Extension you want to edit
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4
Tap Forwarding
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5
Add your Yobi phone number
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6
Toggle the switch to ON
Advanced Configuration Options
Time-Based Routing
Set specific hours for call forwarding using Grasshopper's scheduling feature:
- • Configure business hours for normal phone routing
- • Set after-hours forwarding to Yobi
- • Create weekend-specific rules
Call Order Options
Choose how Grasshopper routes incoming calls:
Simultaneous Ring
All numbers ring at once. First to answer gets the call.
Sequential Ring
Numbers ring one at a time in your specified order.
Common Forwarding Scenarios
After-Hours AI Support
Use scheduling to forward calls to Yobi outside business hours for 24/7 coverage.
Overflow Management
Use sequential ring to let your team answer first, with Yobi as backup.