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How to Forward Mango Voice Calls to Yobi

Complete guide to forwarding your Mango Voice system to Yobi AI agents

Call forwarding is invaluable for maintaining business continuity. Whether you need to leave the office early, handle unexpected closures, or manage internet outages, forwarding ensures your customers can always reach you through Yobi's AI agents.

First, Access Your Admin Portal

Navigate to admin.mangovoice.com and log in with your credentials. Once logged in, locate the Switchboard button in the left sidebar menu, then select your specific switchboard from the available options.

Setting Up Call Forwarding

  1. 1

    Access Your Switchboard

    Once in the switchboard interface, locate the line you want to forward.

  2. 2

    Add External Transfer

    Click the + External Transfer box located at the top of your screen.

  3. 3

    Enter Yobi Number

    Input your Yobi phone number in the Number field of the External Transfer module.

  4. 4

    Connect the Flow

    Click and drag a connection line from the Start node to your newly created External Transfer box.

  5. 5

    Save Configuration

    Click the green Save button in the top right corner to activate forwarding.

Mango Voice Switchboard Call Forwarding Setup

Example of completed call forwarding configuration in Mango Voice switchboard

Important Considerations

Ring Group Behavior

Call forwarding is bypassed when an extension receives calls as part of a ring group. The system will follow ring group rules instead of individual forwarding settings.

Phone Registration Required

Your phone must be active and registered to the PBX for forwarding to work. If the phone is offline, calls will route to the extension voicemail (if configured) or disconnect.

Test Your Setup

Test your forwarding by calling your Mango Voice number from an external phone. Your call should be routed to your Yobi AI agent.

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