How to Forward Spectrum Business Calls to Yobi
Configure call forwarding on Spectrum Business Voice to route calls to Yobi AI agents
Spectrum Business Voice offers two convenient ways to set up call forwarding - using simple star codes from any phone or through the Enterprise Voice Portal for more advanced options. Route your business calls to Yobi AI agents for seamless 24/7 coverage.
Quick Reference Guide
| Feature | Activate | Deactivate |
|---|---|---|
| Forward All Calls | *72 + number | *73 |
| Forward If Busy | *90 + number | *91 |
| Forward If No Answer | *92 + number | *93 |
| Selective Forwarding | *63 | *83 |
Method 1: Using Your Phone
Forward All Calls
To Activate:
- 1. Dial *72
- 2. Enter your 10-digit Yobi number
- 3. Wait for confirmation tone
- 4. Hang up
To Deactivate:
- 1. Dial *73
- 2. Wait for confirmation tone
- 3. Hang up
Conditional Forwarding
Forward If Busy
Use *90 + number to activate
Use *91 to deactivate
Forward If No Answer
Use *92 + number to activate
Use *93 to deactivate
Selective Forwarding
Use *63 to turn ON
Use *83 to turn OFF
Method 2: Using the Enterprise Portal
The Enterprise Voice Portal provides more control and visibility over your call forwarding settings.
Call Forward Always
- 1 Log into Enterprise Voice Portal
- 2 Select Incoming Calls
- 3 Choose Call Forward Always
- 4 Toggle ON
- 5 Enter your Yobi number
- 6 Click Save
Selective Call Forwarding
- 1 Go to Incoming Calls
- 2 Select Call Forward Selective
- 3 Toggle ON
- 4 Set default Yobi number
- 5 Click Add to create rules
- 6 Configure time/number criteria
Common Use Cases
After-Hours Coverage
Use selective forwarding with time-based rules to send calls to Yobi outside business hours.
Busy Line Backup
Set up Forward If Busy (*90) so Yobi handles calls when you're on another line.
Pro Tips
- • Test all codes after setup to ensure forwarding works correctly
- • Use the portal for complex rules; star codes for quick changes
- • Combine busy and no-answer forwarding for complete coverage