How to Forward Vonage Business Calls to Yobi
Configure call forwarding on Vonage Business to route calls to Yobi AI agents for 24/7 coverage
Vonage's Forward Calls feature provides flexible options for managing incoming calls. Choose from Send to Extension, Follow Me, or Simultaneous Ring to ensure no call goes unanswered.
Setting Up Call Forwarding
Admin Portal Configuration
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1
Access Admin Portal
Sign in to your Vonage Admin Portal with administrator credentials.
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2
Navigate to Extensions
Click Phone System → Extensions.
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3
Edit Extension Settings
Hover over your desired extension and click the pencil icon.
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4
Enable Call Forwarding
Click Call Forwarding and toggle Forward Calls to enabled.
Call Forwarding Options
Send to Extension or Number
Routes all calls directly to another extension or external number like Yobi.
Configure destination and Caller ID display preferences.
Follow Me (Sequential Routing)
Ring up to 5 numbers in sequence. Perfect for escalation paths.
Set ring duration for each number in the sequence.
Simultaneous Ring
Ring up to 5 numbers at the same time. First to answer gets the call.
Ideal for team coverage where multiple staff can handle calls.
Common Forwarding Scenarios
Business Hours Coverage
Use Virtual Receptionist for time-based routing.
Team Distribution
Simultaneous Ring for shared call handling.
Priority Routing
Follow Me for escalation hierarchies.
Mobile Integration
Seamless desk to mobile forwarding.
Important Notes
- • International forwarding may incur additional charges
- • Avoid forwarding VBC Mobile App calls to the same mobile number
- • Use Virtual Receptionist for after-hours personal forwarding