Mrs. Chen loved her visit. She told you so on her way out. She meant to leave a review. She never did. That story repeats dozens of times every month—happy patients who would recommend you, but never put it in writing. Yobi fixes that.
Think about the last patient who walked out genuinely pleased. Maybe you solved a problem that had been bothering them for months. Maybe your hygienist made them feel comfortable for the first time in years. Maybe they just appreciated that someone answered the phone on the first ring and got them in quickly.
They left happy. They probably told a friend or two. And then... nothing.
No Google review. No Facebook recommendation. No Yelp feedback.
It's not that they didn't want to help. They meant to write something. But they got in the car. They checked their phone. They started thinking about dinner, about picking up the kids, about that email from work. By the time they got home, leaving a review wasn't even on their radar.
Meanwhile, the patient who had a bad experience? They remember. They're motivated. They find the time.
This is why practices with great care sometimes have mediocre reviews. The unhappy patients are driven to share. The happy ones need a nudge.
Yobi provides that nudge—at the right moment, through the right channel, with the right message.
A patient finishes their visit. Cleaning complete. Crown fitted. Consultation done. They head to the front desk, schedule their next appointment, and walk out the door.
Shortly after, they receive a message: "Hi [Name], thanks for visiting [Practice Name] today. How was your experience?"
The timing matters. They're still thinking about the visit. The experience is fresh. If it was good, that positive feeling is at its peak.
If they indicate they had a great experience, the next message makes it easy: "We'd love if you'd share that on Google. Here's a direct link."
One tap. Pre-filled. Simple.
If they indicate dissatisfaction, they're directed to share feedback privately with your practice instead of publicly. You get a chance to make things right before it becomes a public review.
Even exceptional practices have occasional bad days. A patient misunderstands their insurance coverage. A temporary assistant isn't as thorough as usual. Someone had to wait twenty minutes longer than expected.
The question isn't whether problems will occur. It's whether you hear about them before everyone else does.
Patient has frustrating experience → Leaves upset → Stews about it → Finds your Google listing → Writes negative review → You find out when it's already public
Patient has frustrating experience → Receives feedback request → Indicates dissatisfaction → Gets invited to share concerns privately → You reach out directly → Problem gets addressed → Patient feels heard
Sometimes, addressing a concern transforms a frustrated patient into a loyal advocate. They realize you care. They appreciate the follow-up. The relationship strengthens instead of ending.
Even when you can't fully resolve the issue, you've kept the conversation private. The patient vented to you, not to Google.
Review generation fails when it depends on your front desk remembering to ask. Maria has enough to do. Asking every patient to leave a review—and doing it consistently, day after day—isn't realistic.
Yobi handles the asking automatically:
Some practice owners check in weekly. Others glance monthly. The system works either way.
After appointments, patients receive a friendly message asking about their experience. Happy patients get a direct link to leave a Google review. The timing matters—asking right after a positive experience captures feedback when satisfaction is highest.
Patients who indicate dissatisfaction are directed to share feedback privately with your practice instead of publicly. This gives you the opportunity to address concerns, make things right, and often turn a frustrated patient into a loyal one—before a negative review appears online.
Yobi directs patients to the platforms that matter most for dental practices—Google, Facebook, and Yelp. Google reviews have the biggest impact on local search visibility, so most practices prioritize those.
Reviews are part of how patients find you. When someone searches "dentist near me," your star rating and review count influence whether they click. Kate creates great first impressions that lead to better experiences. Better experiences lead to better reviews. Better reviews bring more patients. It's a connected cycle—and the Growth Engine keeps it turning.
Review requests go out automatically after appointments. You can monitor feedback and respond to reviews through a simple dashboard, but the heavy lifting—the asking, the timing, the routing—happens without your team doing anything.
Asking for reviews is completely appropriate and common practice. What's not okay is offering incentives for reviews, selectively asking only happy patients, or buying fake reviews. Yobi asks all patients for feedback—the routing based on their response ensures the right conversations happen in the right places.
Most practices see new reviews appearing within the first week or two. The accumulation takes time—review counts build month over month. Practices typically see meaningful improvement in their Google presence within 90 days of consistent use.
Yes. The default messages work well for most practices, but you can adjust the wording, timing, and tone to match your practice's voice. Some practices prefer a more formal tone; others are casual and friendly.
You already deliver excellent care. Your patients already leave happy. What's missing is the system that turns those experiences into reviews—the visible proof that brings the next patient through your door.
Reputation management completes the Growth Engine cycle. Marketing brings patients in. Kate ensures they get scheduled. Your team delivers great care. And now, those experiences become the reviews that power future growth.
Already using the Growth Engine? Ask about adding reputation management.
Turn happy patients into visible proof
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