Your Best Patients Leave
Without Leaving Reviews
Happy patients don't automatically become visible reviews. They need a well-timed nudge. Yobi sends it for you — automatically, at the perfect moment, to the right platform.
Get StartedNo contracts. Cancel anytime. Most practices see new reviews within the first week.
How Yobi Review Solicitation Works
Four steps. Fully automated. Reviews start appearing without anyone on your team lifting a finger.
Appointment Completes
Patient finishes their visit and leaves your office. The system detects the completed appointment automatically.
Automated Message
A personalized message asks about their experience — timed for when satisfaction is at its peak.
Smart Routing
Happy patients get direct links to Google, Facebook, or Yelp. Unhappy patients are routed to private feedback first.
Reviews Accumulate
Positive reviews build automatically. Your online reputation grows while your team focuses on patient care.
A 5-Star Visit Doesn't Guarantee a 5-Star Review
Mrs. Torres just finished her cleaning. She loved the hygienist, the office was on time, and she told the front desk "everything was great" on her way out.
She never left a review.
Not because she wasn't happy. Because by the time she got to her car, she was checking emails. By dinner, she'd forgotten. The moment passed.
Meanwhile, a patient who waited 20 minutes and had a billing dispute went straight to Google. Negative experiences create urgency. Positive ones don't — unless you capture them at the right moment.
Yobi catches the Mrs. Torreses before the moment passes.
Smart Routing Protects Your Reputation
Happy Patient — Public Review
- ✓ Patient responds positively
- ✓ Receives direct link to Google, Facebook, or Yelp
- ✓ Pre-filled review link makes it effortless
- ✓ 5-star review goes live publicly
- ✓ Your online reputation grows
Unhappy Patient — Private Feedback
- ✓ Patient responds with concerns
- ✓ Directed to private feedback form
- ✓ Your team gets notified immediately
- ✓ Resolve the issue before it goes public
- ✓ Turn frustrated patients into advocates
Same system. Two paths. Happy patients amplify your reputation. Unhappy patients get heard privately first.
Your Front Desk Shouldn't Be Asking for Reviews
Asking patients face-to-face to leave a review is awkward for everyone. Your team feels pushy. Patients feel put on the spot. And even when they say "sure," most forget by the time they get home.
Handing out cards with QR codes? They end up in the trash. Sending emails days later? The emotional connection to the visit has faded.
Yobi sends the request automatically — at the right time, through the right channel, with a direct link that takes 30 seconds to complete. No scripts for your front desk. No awkward conversations. Just steady, genuine reviews from real patients.
Your team does what they do best — care for patients. Yobi handles the reviews.
Everything Runs on Autopilot
Set it up once. Reviews keep coming.
Timing & Triggers
- • Sends after appointment completion
- • Customizable delay (immediate to 24 hours)
- • Avoids weekends and late nights
Platform Priority
- • Google Reviews (highest SEO impact)
- • Facebook Recommendations
- • Yelp Reviews
Messaging
- • Personalized with patient and practice name
- • Customizable tone and wording
- • SMS and email delivery
Dashboard & Insights
- • Track review volume and trends
- • Monitor average star rating over time
- • See which platforms are growing fastest
Configure it to match your practice. The system does the rest.
Questions About Review Solicitation
Most practices see new reviews appearing within the first week or two. Meaningful improvement in your overall rating and review volume typically happens within 90 days as reviews accumulate steadily.
No. Each patient receives one thoughtful message after their visit. It's personalized, well-timed, and takes 30 seconds to respond to. There are no follow-up nags or repeated requests. Patients appreciate being asked — it shows you care about their experience.
Patients who indicate dissatisfaction are directed to a private feedback form instead of a public review site. Your team is notified immediately so you can address the concern directly. Many practices turn these situations into loyal patients by resolving the issue personally.
Yes. You set the priority. Most practices direct to Google first for SEO impact, with Facebook and Yelp as alternatives. You can change the priority at any time based on where you need reviews most.
No. Once configured, the system runs automatically. Your front desk doesn't need to ask patients for reviews, hand out cards, or remember to send follow-ups. The only staff involvement is responding to private feedback when it comes in — and that's optional.
Yes. Yobi's approach follows Google, Facebook, and Yelp guidelines. We ask all patients for feedback equally — we don't selectively filter who gets asked based on predicted satisfaction. The smart routing happens after the patient responds, which is compliant with all major platforms.
Review Solicitation is part of Yobi's Growth Engine. It works alongside Kate AI (voice agent), online scheduling, and the chat widget. Together, these tools capture patients, fill your schedule, and build your reputation — all automatically.
Turn Happy Patients Into Visible Reviews
Your patients already love you. Yobi makes sure the world knows it. Automated, hands-off, and growing your reputation every single day.
Get Started with Review SolicitationNo contracts. Cancel anytime. Most practices see results within the first week.