24/7 Support
Your dedicated operations and engineering team—always available, always ready to help
At Yobi, you're never alone. Our operations and engineering teams are at your service 24/7/365—because your business doesn't stop, and neither do we. Whether it's a technical question, an urgent issue, or strategic guidance, we're here to ensure your AI workforce runs flawlessly.
Orchestrated by Yobi One, our support system combines AI-powered assistance with human expertise—giving you instant answers and personalized help whenever you need it.
Support Announcement & Tutorial
Watch this important announcement about our 24/7 support capabilities and learn how to get help when you need it most. Our operations and engineering teams are standing by.
💡 Pro Tips:
- • Reach our team instantly through in-app chat, email, or phone
- • Get proactive monitoring alerts before issues impact your business
- • Access our comprehensive knowledge base for instant self-service solutions
- • Schedule personalized training sessions with our engineering team
What Makes Our Support Different
We're not just a support team—we're your operations and engineering partners, invested in your success:
True 24/7/365 Availability
Real humans, real time, all the time. No offshore call centers, no "business hours only"—our operations team works around the clock.
Engineering Team Access
Direct access to the engineers who build Yobi. Complex issues get escalated to the people who can actually fix them—fast.
Proactive Monitoring
We monitor your AI workforce 24/7 and reach out proactively if we detect issues—often before you even notice them.
Security & Compliance Support
HIPAA, SOC 2, data privacy questions—our compliance experts are available to ensure you stay protected and compliant.
How to Get Support
Multiple ways to reach our team—choose what works best for your situation:
In-App Chat (Fastest)
Click the support icon in your Yobi dashboard for instant help. Our AI assistant handles simple questions immediately, and complex issues get routed to our operations team within 60 seconds.
Email Support
Send detailed questions or documentation requests to support@yobi.com. Perfect for non-urgent issues that require thorough explanation or screenshots.
Emergency Phone Line
For critical outages or urgent issues affecting your business operations, call our emergency hotline. You'll reach a live operations engineer immediately—no phone trees, no hold music.